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SHIPPING & DELIVERY
For Orlando Orders Only:
We now have a Hotel Delivery option- direct to your hotel for you to have your package waiting for you when you arrive.
Last minute orders must select Orlando Hotel Delivery.
For E-Ticket Orders:
Electronic Delivery - You will receive two e-mails following your order.
The first e-mail is a confirmation of your order with a description of your
purchase. Do not take this confirmation e-mail to the venue, as this is not your
ticket. The 2nd e-mail will contain your E-Ticket vouchers as an adobe acrobat
document. The e-mail containing your tickets will be sent to the e-mail address
you provided at the time of your order within 24 to 48 hours of your order.
For International Orders:
For International shipping please call our local number to place your order.
For UPS/Shipping Orders:
Orders will be processed 24-48 business hours from the time the order is placed. Orders received on Friday, Saturday & Sunday will be processed within 24-48 business hours (Monday-Friday).
For last-minute orders please call us and we will arrange delivery to your hotel.
AVAILABLE SHIPPING OPTIONS
FREE! Pickup Order in Orlando
Pickup at Orlando Office - $ 0.00
First Class US Mail
4-14 business days for delivery after 24-48 hours for processing
Certified 1st Class Mail Residential - $ 2.00
Certified 1st Class Mail Commercial - $ 2.00
Ground UPS
2-7 business days for delivery after 24-48 hours for processing
UPS Ground Residential - $ 7.95
UPS Ground Commercial - $ 7.95
2-Day UPS
Delivery on 2nd business day after 24-48 hours for processing
UPS: 2-day: Residential - $ 11.95
UPS: 2-day: Commercial - $ 11.95
Hotel Delivery
We recommend this option if your Orlando vacation is within 7 days.
For hotel delivery your order will available for pickup on the morning of your check-in after 9:00am. (It will be waiting for you with hotel when you check-in)
Orlando Hotel Delivery - $ 10.00
Puerto Rico/Alaska/Hawaii: 2-Day UPS
Delivery on 2nd business day after 24 hours for processing
UPS: 2-day: Puerto Rico/Alaska/Hawaii: Residential - $ 17.95
UPS: 2-day: Puerto Rico/Alaska/Hawaii: Commercial - $ 17.95
PAYMENT
We accept credit card payments with Visa, MasterCard, American Express and Discover.
We do not charge any extra credit card convenience fees.
CANCELATION & RETURN POLICIES
Due to our special contracts with the theme parks and other partners to bring you corporate-only products & prices, we are required to adhere to strict refund policies and procedures.
1. There are no refunds under any circumstances.
2. The shipping option is your choice. We are not responsible for the US Postal Service, Federal Express or United Parcel Service in the event that you do not receive your package prior to your vacation, regardless of the expiration dates.
3. Weather, Illness, or any other emergencies do not reflect a change in our no refund - no exchange policy.
4. Errors and omissions on behalf of EBG are handled on a case by case basis and may be subject to a 10 % restocking fee.
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